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Terms and Conditions

1. General

By accessing and purchasing from this website, you agree to the following terms and conditions. These terms govern all purchases made on this website, operated by The SHVILLI Center (the "Company"), located in Israel.

2. Eligibility

You must be 18 years or older to make any purchases using credit cards, digital wallets, or BIT. By placing an order, you confirm that you meet this requirement and that all the information you provide is accurate.

3. Use of Website

  1. These Terms of Use tell you the rules for using our site. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site. We recommend that you print a copy of these Terms of Use for future reference.

  2. We amend these Terms of Use from time to time. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.

4. Intellectual Property

All intellectual property rights, including but not limited to copyrights, trademarks, and other proprietary rights on the website and all content contained therein, including but not limited to text, images, graphics, logos, and product designs, are the property of the Company or its licensors. You are prohibited from using, reproducing, or distributing any content from the website without explicit written consent from the Company. Unauthorized use of any intellectual property may result in legal action.

5. Products

The Company sells books, merchandise, and workshops. All items are subject to availability, and the Company reserves the right to modify or discontinue any product and/or service at any time.

6. Pricing and Payment

All prices are listed in New Israeli Shekels (NIS) and include VAT where applicable. Payment can be made using credit cards, BIT, or digital wallets. Payments are processed at the time of the order.

7. Shipping and Delivery

  • Delivery Method and Locations: The Company offers delivery via courier services only, within Israel. We do not ship to Eilat or Area A.

  • Delivery Timeframe: Deliveries typically take between 3 to 5 business days, with a maximum of 7 business days from the date of purchase. Delivery times are counted in business days, excluding weekends and public holidays.

  • Shipping Fees: A flat shipping fee applies to all orders across Israel, regardless of the delivery location (excluding Eilat and Area A).

  • Delays and Force Majeure: The Company is not responsible for any delays in delivery caused by the courier service or any other third-party provider. This includes delays due to force majeure events such as strikes, shutdowns, natural disasters, or any other events beyond the Company’s control.

  • Incorrect Shipping Address: If the customer provides an incorrect shipping address, the customer will be responsible for paying additional shipping fees for redelivery to the correct address.

8. Cancellation Policy

Cancellation of a transaction is subject to the Israeli Consumer Protection Law, חוק הגנת הצרכן, התשמ"א-1981. Transactions may be canceled within 14 days from either the date the item is received or the date the transaction details are received—whichever occurs last.

9. Refund and Returns

  • Damaged or Defective Items: If you receive a damaged or defective product, you must report it within 48 hours of receipt. Upon verification, the Company will offer a replacement or a full refund.

  • Unwanted Items: The Company does not accept returns for unwanted items.

10. Data Collection and Privacy

The Company collects and retains the following customer information for the purpose of processing orders: name, email, shipping address, phone number, and payment details. This information is stored indefinitely unless otherwise required by law. By using this website, you consent to the collection and use of your data. The Company does not share or sell your personal information to third parties, except where necessary for payment processing and delivery.

11. Links

  • Outbound Links: The website may contain links to third-party websites and resources ("Linked Sites"). These Linked Sites are provided solely for your convenience and not as an endorsement by the Company of the content on such Linked Sites. The Company makes no representations or warranties regarding the accuracy, performance, or quality of any content, software, service, or application found at any Linked Site. The Company is not responsible for the availability or the content or activities of such sites. If you decide to access Linked Sites, you do so at your own risk. Your use of Linked Sites is subject to the policies and terms of use of the Linked Sites, including but not limited to their privacy policies.

  • Inbound Links: Linking to any page of the website without a separate linking agreement is prohibited. Any website or device that links to this website is prohibited from (a) replicating content, (b) using a browser or border environment around the content, (c) implying that the Company endorses it or its products, (d) misrepresenting any relationship with the Company, (e) presenting false information about the Company or its products, and (f) using any logo or trademark of the Company without prior written permission.

12. Prohibited Uses

You may not use the website for any unlawful or prohibited purpose. Prohibited activities include but are not limited to:

  • Using the website for commercial purposes without express permission.

  • Using automated systems or software to extract data (e.g., scraping, crawling, data mining).

  • Engaging in any activity that interferes with or disrupts the operation of the website.

  • Attempting to gain unauthorized access to the website or any systems related to the website.

13. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the website or products purchased from the website. The Company’s total liability in connection with any claim arising from the use of the website or the purchase of any products shall be limited to the amount paid for such products.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel. Any disputes arising from the use of the website or related to transactions will be subject to the exclusive jurisdiction of the courts of Jerusalem, Israel.

15. Language

These Terms are available in both Hebrew and English. In the event of any discrepancy between the Hebrew and English versions, the English version shall prevail.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us by email at shiralsheps@shvillicenter.org, by phone at +972-58-729-9757 or registered mail to our business address located at Raul Wallenberg 3 apt. 102, Jerusalem, Israel.

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